Contact Us


Our dedicated team of technical experts are ready to give the advice and support you need.

Got a query about your Remeha Avanta residential boiler? Please contact Baxi Customer Services on 0344 871 1525 or email

From determining correct flue sizes to understanding error codes or finding the right clearance spaces, our expert technical support team will be able to help.

They have in-depth knowledge on all Remeha products so, if you have a query, simply call us on 0330 678 0140 or fill in the contact form below and we'll get back to you as soon as we can. 

24 Hour Emergency Technical Helpline

If you have an emergency and our office is closed, please call the emergency technical helpline on 0330 678 0140.

In the event of an emergency when our office is closed, we now have an emergency technical assistance helpline. Call us on 0330 678 0140 where you’ll be directed to our emergency helpline.

We can help you with:

  • Installation support
  • Servicing support
  • In-field support
  • Technical information and data
  • Maintaining and operating the products
  • Fault-finding and error codes
  • Implementing BIM and CAD files
  • Guidance on legislation and regulations

Your Details


At Remeha, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.

Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.